Information
Refund and Cancellation Policy
Draft document. This policy is awaiting business and legal review and should not be relied upon as final.
Experiences and catering
- Deposits: [describe deposit amount and when it is due].
- Cancellation by you: [e.g. more than [x] days before the event — [refund terms]; less than [x] days — [terms]]. Any cancellation fee will be reasonable, as required by section 17 of the Consumer Protection Act.
- Changes to guest numbers: [final numbers required [x] days before the event].
- Cancellation by us: if we must cancel, we will refund all amounts paid for the cancelled service in full.
Pantry products
- Perishable food items cannot be returned once delivered or collected unless they are defective or not as described.
- Non-food items may be returned within [x] days in their original condition. [Confirm how the ECTA cooling-off period applies to your products.]
- Damaged or incorrect items: please contact us within [x] hours of delivery or collection with a photograph, and we will replace or refund the item.
How refunds are paid
Approved refunds are paid to the original payment method within [x] business days.
Last updated: [date]